Costa Fortuna

Upon your arrival at the port, take your luggage (if any) to the luggage drop-off area. Please ensure that you have attached the luggage tag to your checked luggage before drop-off your luggage. Your luggage will be taken to your cabin (free of charge) no later than 60 minutes after sailing.

Medicines, computers, photographic equipment, valuables and delicate items should be carried in your hand luggage. The dimensions of your hand luggage must not exceed 55x35x25 cm, in order to allow it to pass through the X-ray security checks.

Currency used onboard is US Dollar (USD).

           
     Aboard the ship, you will receive a personal Costa Card which will
     automatically identify your name. During the cruise, you will need
     to use it when making purchases in the onboard shops and to pay
     for any extra services (except bets at the Casino’s tables), or as a
     cabin card and ID card. Purchases will be automatically added to
     your cabin account, which must then be settled at the end of the
     cruise in cash or by credit card. For Port O' Call, you have to carry
     your Costa Card for disembarkation and embarkation.

The following credit cards are accepted onboard: American Express, VISA and MasterCard. You can register your credit card in self-service mode through the card reader in the appropriate device or at the Customer Service Desk on Deck 3.

     You are required to register your credit card after onboard to activate
     your account for onboard purchase. You may find the self service
     credit card registration machine somewhere on Deck 3. If you do not
     register your credit card onboard (within 48 hours of embarkation),
     you will be asked to provide a deposit to cover your onboard
     expenses. The minimum deposit will be USD 150 per person. If onboard
     expenditure exceeds the deposit, a further deposit will be requested.
     Total expenditure will be calculated at the end of the cruise and, if
     applicable, you will be refunded what remains of your deposit.

The complete schedule of all of the following day’s events, including business hours of all various services & facilities, content of activities, important notice, dinner dress code... will be delivered to your cabin every evening. Make sure you take it with you, even when going ashore, as it has emergency contact numbers and details of the ship’s departure time, the time zone of the destination, etc.

The safety of guests and crew has always been Costa Cruises’ utmost priority. Before departure you will be required to take part in a training session that will show you the route you must take to your muster station.Please bring along your Costa Card for verification. If you fail to attend the emergency drill on the first day, you will be invited to take place on the next day. So please, don’t try to skip it.

It is strictly forbidden to bring any kind of drink or food (including items purchased during excursions and visits during stopovers) onboard in hand or cabin luggage. The only exceptions are products or foods specifically made for babies, and for certified special diets. Any local produce purchased will be held in store onboard the ship and returned to you at the end of the cruise.

Who is qualified?

If you are:

• CostaClub members (Coral, Pearl and Gold Pearl Clubs)
• Staying in the suites
• With mobility difficulties
• With children under 3 years old
• Expectant women

     This is the card which has listed your dining restaurant, time & table
     no. It is for dinner only, dine in Main Dining Room (other open time is
     free sitting). If you choose to dine in buffet restaurant for dinner, you
     are allowed to do so. But if you prefer to try courses meal, you have
     to follow the assigned restaurant & time for your dining. Kindly present
     the card upon enter the restaurant, the waiter will lead you to the
     assigned table and enjoy your delicate night with intimate service.

     * If you can't find the card at your cabin, please request from cabin 
       steward or Guest Service Desk.

These can be catered for if requested and agreed on when booking. You can indicate your special dietary needs - diabetic, gluten-free or other types of allergies/intolerances. Special dietary needs can only be safely catered for in the Main Restaurant. To ensure that the service operates efficiently, please reconfirm your requirements with Customer Service when you board.

For hygiene reasons it is essential that you have a pair of trainers exclusively for use in the gym, as well as suitable clothing. If you do not, you will be refused entry.

The cabins are well equipped with towels, shower gel, hair shampoo, soap, hair dryers, etc., but before you leave home, don't forget to bring along your toothbrush & toothpaste, as there are not provided in your cabin. You will be forced to purchase onboard (in US Dollar) if you really forget to bring them.

Medication to relieve symptoms of seasickness is available free of charge from the Guest Service Desk (Deck 3) and the Infirmary.

Packages details:

* All prices are subject to changes and variations, you are advised to check the packages and rates once onboard.

From morning to evening, the entertainment staffs will keep your children entertained, giving you plenty of time to enjoy your cruise in peace, and when you go on shore excursions if you wish. Costa’s entertainment staffs are available to look after your children between the ages of 3 (they must be selfsufficient and toilet trained/do not need nappies) and 12 every day, from 9:00 am to 11:30 pm. A free group babysitting service is also available at the Squok Club from 11:30 pm to 1:30 am on request. These times may be subject to slight variations depending on the cruise programme. In some periods, this service may be more limited – times will be advertised onboard. There is no child-minding or entertainment service for children under 3 years old.
* Please register for your children on your Embarkation Day.

Costa's ships are ideal for parents with babies and small children (6 months~3 years) in strollers, with their spacious lifts and cabins, wide outer decks, and obstacle-free promenades and corridors. Under-3s also have boarding priority and are allowed to use the rooms and toys in the Squok Club, provided they are always accompanied by a parent. On request and subject to availability they can provide cots and bottle warmers in your cabin, and highchairs in the restaurant as well as preparing baby foods (on request and may vary from different ships). A free bottle warming service is available 24 hours a day. Please contact your cabin staff.

During the cruise, you are free to dress as you wish: the atmosphere onboard is informal and casual. Clothing must however be suited to the environment, season, destination (eg. religious sites) or occasion, such as a gala dinner (smart & elegant is recommended) or an excursion. A jacket or shawl is always advisable.

Kindly refer:

• lounging by the pool - bathing suits, casual shoes (e.g., flip-flops, sandals, sneakers), casual shorts, t-shirts or cover-up.
• fitness center - running shoes/sneakers, extra shorts, t-shirts and socks.
• strolling on deck - low-heeled, rubbersoled shoes or comfortable walking shoes or sandals.

Kids (below 12 y/o) cruise for FREE!
● entertainment & activities are included
● exclusive kids programme, such as Pizza Party, Treasure Hunt, Face Painting, Costume Party, Italian Language Lesson...
● group baby sitting service is complimentary (age over 3)
● kids' menu with theme dinner


1. Cruise fare is free of charge for children 12 years of age and under (apply ONLY when sharing the same cabin with 2 full paying adults at Family Cabin Rate).
2. NOT applicable for specific promotion.
3. Children need to pay port charge and service charge (onboard gratuity).

1. Original Passport (at least 6 months validity as at the end of sailing period)
2. Valid Visa (if required)
3. Cruise Ticket
4. Boarding Form
5. Public Health Questionnaire
6. White Card (if any)

During boarding, cruise staff will keep your passport/travelling document and full custody, in order to show the different port agencies. On disembarkation day, passport will be distributed back.

Embarkation
Upon check-in, you have to present: Passport, White Card (if any), Health Form (distribute on the spot), Cruise Ticket, Boarding Form.
You will receive a number card, and please follow the scheduled time for boarding.
* Early arrival to cruise terminal is recommended to avoid congestion/delay boarding.

Disembarkation
Each cabin will be equipped with luggage tags. If you have checked luggage, please leave your luggage outside cabin door on the last sailing night (notice can be found in Today). You have to vacant your cabin according to time given in order housekeeping for cleaning on disembarkation day. Free and easy after that until disembarkation commence. You must carry Costa Card along with you for disembarking (as a souvenir of the journey).
* Checked luggage passengers have to follow the scheduled time for disembarkation. If you don't have checked luggage (with hand carry only), you may disembark anytime.
* We recommend you reserve at least 4 hours for the completion of disembarkation to avoid miss flight.

Please bring suitable travel adapter for power charging.

Baggage should be labelled and left outside your cabin door on the final night of the cruise. Cruise staff will collect it and you will be able to reclaim it in the terminal building or the dedicated areas ashore after disembarkation. We recommend that you keep a small piece of hand luggage with everything you need the following morning (documents, medicines, change of clothes, etc.).