Star Cruises

An international passport with a minimum validity of six months from the date of sailing is required for international cruises while domestic cruises require a government photo identity card.

(Any child whose travelling document is attached to the parent's passport must travel with the parent).

For all destinations cruise:

international passport with work permit / employment pass / student pass / immigration card is required.

You may also need to obtain visas for certain countries on your cruise itinerary and we advise that you contact your travel agent for details and assistance.

PS: Guests have to ensure that they bring along their international passport, original birth certificate and Confirmation Slip in exchange for their access cards to embark the vessel.

Upon arrival at the check-in area ,please present your Confirmation Slip to the staff present and proceed to one of the colour coded carpets that correspond to the following: Yellow for Admiral Class, red for Balcony Class* and blue for World Cruisers.If you're an Admiral Class guest, our Guest Services Co-ordinator will meet and assist you with the check-in.

For Balcony Class guests, it is best that you check in together with your family, relatives and friends if everyone is cruising on Balcony Class to enjoy priority embarkation. Please note that if you are booked on Balcony Class* while your family, relatives and friends are sailing as World Cruisers, it is not possible to check-in on their behalf and neither will they enjoy priority check-in or boarding. As there may be a large number of World Cruiser guests checking in it is advised that only one person check in on behalf of the rest of the group but please ensure that you have all their passports and proper travel documents ready. *Note : Balcony Class is available on SuperStar Virgo & SuperStar Aquarius only.

Cashless System
Your Access Card functions as a charge card and stateroom key onboard our vessels.
You will be able to use this card onboard when you patronise any of our food and beverage and service outlets as cash is not accepted in any of our outlets.
Please ensure that you sign your name at the back of the card as a verification for us and present it to our Service crew when you want to settle your bill.
There is an initial credit limit for your Access Card which may be increased by presenting your credit card for verification at the Reception.
Major credit cards (Visa / Master / JCB / Amex / Diners) are accepted with a specified floor limit.

Children's Credit Barring
Should you wish to limit or bar the use of your children's Access Cards for purchases, please have them re-encoded at the Reception.
Otherwise, your children may sign for any facilities or purchases and you will be liable for those charges.

Access Card Loss
Please report the loss of your Access Card immediately to the Reception where a new one will be issued and the former invalidated.
This will prevent any liability for charges incurred on the lost card.

This consists of a general briefing on the safety equipment, guidelines and procedures that you should follow in the unlikely event of an emergency.

Please note that heating elements, hotplates and electric irons are not allowed onboard.

A Muster Station is an assembly point where you should proceed to in the event of an emergency. Its location can be found on your Access and there is also a sign at the back of your cabin door that shows you the direction to your Mustar Station.

Please watch the in-house passenger safety video for more information.

Conduct
The Captain reserves the right to evict guests from the ship in cases where their conduct affects the safety and comfort of other guests. In these instances, Star Cruises accepts no liability or other expenses incurred by these guests.

When returning to your cabin late at night, please be considerate of others who may have retired early and do not allow your children to run up and down the cabin corridors.

Bill Settlement / Star Express Check Out

We suggest settling your account the night before or at least three hours prior to disembarkation
Alternatively, you may opt for the "Star Express Check-out" by completing the necessary forms and handing them to the Reception during the cruise for itemized billing to be sent to the cabin.
Cruisers are encouraged to use this facility for a hassle free disembarkation.

Passport Collection

You may collect your passport presenting your Access Card / government photo identity card.
If you want to collect passports on behalf of your family and friends, you need to have their Access Cards. Children who have their own passport or identification document and who cannot sign must be accompanied by their guardian / parents.
Details of collection time and venue will be printed in the Star Navigator found in every cabin or at the Reception. Please refer for details.

Baggage Assistance

Should you require assistance to unload your baggage from the ship, please leave your baggage with name clearly written on the luggage tag outside your cabin door as advised in the disembarkation notice which will be placed in your cabin.
Your luggage will be collected and delivered to the luggage collection area of the respective port of disembarkation.
It's time to say goodbye and we hope you enjoyed your cruise. To make your disembarkation as smooth as possible , guests will be ushered out in staggered groups. Please gather at your designated waiting area to await your turn to disembark.

 

Visa Table

Which countries need a visa?

 

Nationality	Country	Malaysia	Singapore	Brunei	Thailand
Chinese	Taiwan	No Need	Need	No Need	Need
Chinese	China	Need	Need	Need	Need
Chinese	Hong Kong, Macau	No Need	No Need	No Need	No Need
Malaysian	Malaysia	No Need	No Need	No Need	No Need
Brunei	Brunei	No Need	No Need	No Need	No Need
Singaporean	Singapore	No Need	No Need	No Need	No Need
Thai Nationality	Thailand	No Need	No Need	No Need	No Need

 

Malaysia visa process ( For Chinese Citizens )

For travelers entering Malaysia must hold a valid passport or travel document recognized and its document must still be valid at least six months. Before you are ready to enter Malaysia please make sure your Visa is available.

Visa required materials

1 Personal Social / tourist visa
- The remaining period of more than six months of personal passport
- Two-inch personal recent passport photo 2 ( white color )
- Charges about RMB 200 ( price is for reference only )
- To obtain a visa application form and a registration form at the visa counter of each site to fill out and pasted pictures ( Please contact the visa office officials )

2 Personal Business Visa
- The remaining period of more than six months of personal passport
- A two-inch personal recent passport photo (color )
- Charges about RMB 300( price is for reference only )
- To obtain a visa application form and a registration form at the visa counter of each site to fill out and pasted pictures ( Please contact the visa office officials )
- China's companies ( send personnel Enterprise ) certification letter ( proof of visa applicants to work in this business )
- Malaysia's enterprises ( invited companies ) invitations ( described business activities in nature, purpose , inviting staff of stay , etc.)
- If you have booked a ticket, please bring spare flight itinerary.


★ Please be sure to read the above information and advance for a good visa.
★ If you have a non-Chinese passport , or need to know more detailed information , please visit the Malaysian Immigration Department website www.imi.gov.my ( This site UNAVAILABLE Chinese content ) or call the Malaysian Embassy visa office telephone consultation .

**Accidental Death or Permanent Total Disablement

Which happens during the trip (excluded adventure activities e.g. diving mountain climbing).

Sum Insured Per Person: MYR50,000

 

*Medical Expenses

Applicable to trip outside of Malaysia or Country of Residence

Reimbursement of up to RM100, 000 in actual medical, emergency dental, hospital and surgical charges incurred within 90days from the date of bodily injury or illness suffered while travelling. Coverage includes dispatch of doctors to assess condition.

Sum Insured Per Person:MYR100,000

 

Applicable to trip within Malaysia or country of residence

Reimbursement of up to RM15000 in actual medical, hospital or surgical treatment charges incurred within 30days from the date of bodily injury or illness suffered while traveling.

Sum Insured Per Person: MYR15,000

 

*Luggage delay

Coverage of up to RM200 for purchase of reasonable, additional clothing and essential items, if your personal luggage is not delivered to you within 12hours of your arrival at the scheduled destination.

Sum Insured Per Person:MYR200

 

*Luggage and personal effects

Coverage of up to RM1500 if personal luggage or personal effects are lost, damaged or stolen. Limit per item is RM500.

Sum Insured Per Person:MYR1,500

 

Trip cancellation

We will reimburse your necessary pre-paid(non-refundable) expenses if your planned trip is cancelled due to illness resulting to hospitalization, bodily injury, death or other fortuitous cause outside your control to you and/or your immediate family.

Sum Insured Per Person:MYR3,000

 

Flight delay

Coverage of up to RM200 for reasonable, additional accommodation and travelling expenses incurred, if travel time is delayed for at least 8 hours from the itinerary specified time due to adverse weather or mechanical breakdown of aircraft or sea vessel.

Sum Insured Per Person:MYR2,000

 

Curtailment - up to RM5000

Reimbursement of proportional unused and non-refundable portion of the trip paid in advance should the insured person's trip be curtailed due to reasons covered under the policy.

Sum Insured Per Person:MYR5,000

 

Missed connection/missed departure

Reimbursement of up to RM1000 for hotel accommodation and meals/refreshments and air ticket/transportation, if you miss a confirmed connecting scheduled transport due to late arrival of your incoming transport and no alternative onward transport is available to you within 8hours of your actual arrival.

Sum Insured Per Person:MYR1,000

 

Tour Fare Protection

Reimbursement of up to RM5000 for loss of irrecoverable of charges pain in advance if your planned trip is cancelled due to following while the coverage is effect:-

-Unforeseeable bodily injury, sickness(which requires hospital confinement) or your death or death of your family member.

-Unforeseeable circumstances(other than sickness, bodily injury or death)as a result of your home becoming uninhabitable following fire, or natural disaster, which could not have been reasonable foreseen or expected and are outside your control.

-Subpoena, hijacking or kidnapping involving insured.

-Closure of travel/agent/tour operator as a result of financial collapse or default.

Sum Insured Per Person:MYR10,000

 

*Excess deductible MYR50.00

**Sum insured is applicable for adult up to 70 years old. Children aged 16 year old and below will to a sum insurance of MYR5000. Quantum for other benefits remains.